Terms and conditions of sale
Informative translation of the draft French terms. The French version prevails.
Orders and payment
Product characteristics, prices and compatibility are described on the product pages. Online payment is planned through Stripe. The order becomes binding after payment confirmation.
Delivery
Shipping costs and delivery times will be shown before payment. Products requiring ECU shipment or a specific intervention follow the process described on their product page.
Withdrawal
Consumers generally have a 14-day statutory withdrawal period for distance contracts. Statutory exceptions may apply to clearly personalized goods or certain immediately supplied digital content only when the legal conditions are met and the customer has been properly informed.
Legal guarantees
Statutory conformity and hidden-defect guarantees apply according to French and applicable consumer law.
Complaints
Customers should first contact FENIX LAB. Consumer mediator details will be added before commercial launch.